Are you a new member? Register here!
Are you a new member? Register here!
Smart Financial recognizes that a key concern of our Members is the use of their information once it has been collected through technology/digital channels and the original transaction completed. Our Technology Privacy Policy is a separate policy from our Consumer Privacy Policy, and it describes how we can collect, use, share and protect information about members who interact with us through our online websites, mobile application, or social media accounts.
Smart Financial uses the information only to the extent necessary to carry out our daily business activities and to provide services and other opportunities of interest to our Members.
Smart Financial may also periodically collect, transmit, use, and share geolocation information to enable feature(s) that may prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background, only while the Solution is being used, or not at all depending on the End User’s selection. The End User can change his/her location permissions at any time in their device settings.
Under these arrangements, we may disclose some, or all the information we collect, as described below, to companies that perform marketing and other services on our behalf. To protect our Members' privacy, we will only work with companies that follow strict confidentiality requirements and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them.
We highly value the privacy of your financial and personal information. If you have any questions, please contact us at (713) 850-1600 or (800) 392-5084.
We may collect the following nonpublic information about you from a variety of sources and may disclose all the information we collect to companies that perform marketing services on our behalf:
Tracking pixels are pieces of code embedded in a website, video, email, or advertisement that send information about your use to a server. Pixels are small graphic images. When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels to allow us to track conversions, bring you advertising both on and off the Web Sites and Applications, and provide you with additional functionality.
We may disclose all the nonpublic information we collect to:
We protect your personal information through encryption.
We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in using your data.
We restrict access to check [deposit] images you submit for processing to those employees who have a specific business purpose in using the image(s).
Our employees are trained on the importance of maintaining confidentiality and Member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.
At Smart Financial your privacy is our priority. If you wish to request the deletion of your online banking account data, please click on the following link to navigate to our request form. You will need to provide identifying information so we can locate your account.
Smart Financial Online Banking Account Deletion Request Form
Upon receiving your request, we will delete your online banking account data. Membership data will be retained in accordance with our Technology Privacy and Consumer Privacy Policies. Please refer to these policies for details on the types of data that may be subject to retention. In certain cases, we may retain specific data for legal or regulatory reasons, as outlined in our policies.
Thank you for trusting us with your personal information.
We do not knowingly market to or solicit information from children under 13 without parental consent. We recognize that protecting children's identities and privacy online is important, and that the responsibility to do so rests with both the online industry and with parents. Smart Financial’ s website and online services are not directed to children under the age of 13, nor is information knowingly collected from children under the age of 13.
Should we receive information (name, address, email, account number, telephone, social security number) from a child known to be under 13, the information will only be used to respond directly to the child, seek parental consent, or provide parental notice.
While Smart Financial works to protect your personal information, you also have responsibility.
We recommend that minors ask their parents for permission before sending any information about themselves to anyone over the Internet.
For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website at https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy.