Smart Financial uses the information only to the extent necessary to carry out our daily business activities and to provide services and other opportunities of interest to our Members.
We are committed to providing our Members with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. To do so, we have entered into agreements with other companies that provide either services or additional financial products to us for you to consider.
Under these arrangements, we may disclose some, or all the information we collect, as described below, to companies that perform marketing and other services on our behalf. To protect our Members' privacy, we will only work with companies that follow strict confidentiality requirements and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them.
We highly value the privacy of your financial and personal information. If you have any questions, please contact us at (713) 850-1600 or (800) 392-5084.
We may collect the following nonpublic information about you from a variety of sources and may disclose all the information we collect to companies that perform marketing services on our behalf:
Tracking pixels are pieces of code embedded in a website, video, email, or advertisement that send information about your use to a server. Pixels are small graphic images. When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels to allow us to track conversions, bring you advertising both on and off the Web Sites and Applications, and provide you with additional functionality.
We may disclose all the nonpublic information we collect to:
We protect your personal information through encryption.
We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in using your data.
We restrict access to check [deposit] images you submit for processing to those employees who have a specific business purpose in using the image(s).
Our employees are trained on the importance of maintaining confidentiality and Member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.
We do not knowingly market to or solicit information from children under 13 without parental consent. We recognize that protecting children's identities and privacy online is important, and that the responsibility to do so rests with both the online industry and with parents. Smart Financial’ s website and online services are not directed to children under the age of 13, nor is information knowingly collected from children under the age of 13.
Should we receive information (name, address, email, account number, telephone, social security number) from a child known to be under 13, the information will only be used to respond directly to the child, seek parental consent, or provide parental notice.
While Smart Financial works to protect your personal information, you also have responsibility.
We recommend that minors ask their parents for permission before sending any information about themselves to anyone over the Internet.
For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website at https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy.