A lost or stolen card can mean a lot of stress and worry. We are here to ease your concerns and take the steps necessary to reduce your risk of financial loss and identity theft.

To report a lost or stolen Debit or Credit Card

Please call Member Services at 713-850-1600 or 800-392-5084 to cancel your card.

How to request a new Card

You can receive a new debit card immediately by visiting a Smart Financial location near you or request that a new debit card be mailed to you. Mailed cards take 7 - 10 business days to arrive.