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CV Update
CV Update

Until further notice, all branch lobbies are temporarily closed. The drive-thru at Conroe, Wayside, 1960, Sugar Land, and Rayford (Teller 2.0) will remain open. These drive thru locations as well as the call center will operate normal hours of 9:00 am - 5:00 pm on Mon - Fri and 9:00 am - 2:00 pm on Saturday.

Branch Updates

UPDATED: 3/24/2020

With the Harris County order to “Stay Home, Work Safe”, we would like to update our members on new procedures and closures  effective, March 25 until further notice.  Rest assured, we will be here with you to navigate the days ahead, and we will continue to adapt.   We truly appreciate your patience and your valued membership.  For Harris County information on the Coronavirus, please visit https://www.readyharris.org/.

In an effort to support our community and to stop the spread of the Coronavirus, we are urging our members to “Stay Home, Bank Safe”. When possible, please utilize our online banking, mobile banking, and the call center to make routine transactions and inquires. We remain committed to helping address your financial needs. We also understand that there may be emergency situations where you may need to visit a branch (such as to access a safety deposit box or get a new debit card). When these situations arise, we ask that you call us first at 713- 850-1600 to make arrangements. Use the message center in online banking to send us a message or send an email to memberservices@smartcu.org. Most of your needs can be addressed from the safety of your home and this is a great time to take advantage of all of our digital services. Please be patient with us as there may be long drive thru lines, long wait times in the call center, or the need to transfer your call to the right person.

We are doing our best to keep you informed, so please check back here for future updates.  Stay safe.

Yes  OpenNo  Closed

Branches

Drive Thru

24/7 ATM

Lobby Open

Sugar Land                      Get Directions

Yes

Yes

No

Conroe                             Get Directions

Yes

Yes

No

Wayside                           Get Directions

Yes

No

No

FM 1960                          Get Directions

Yes

Yes

No

FM 2920                           Get Directions

No

Yes

No

Kingwood                        Get Directions

No

Yes

No

Pearland                         Get Directions

No

Yes

No

Rayford /Teller 2.0 only  Get Directions

Yes

Yes

No

The Woodlands new       Get Directions

No

Yes

No

Katy/Fulshear                Get Directions

No

Yes

No

Westchase                      Get Directions

No

Yes

No

North Loop                    Get Directions

No

Yes

No

Missouri City                 Get Directions

No

Yes

No

Debakey VA Medical Center

No

No

No

Nabors

No

No

No

Lamar High School

No

No

No

What should you do?

YesMake sure you have online and mobile banking

YesRegister for online and mobile banking if you have not already

YesBe aware of scams related to the Coronavirus. Visit https://www.cisa.gov/coronavirus for more information

YesBe patient when calling the call center as there may be longer wait times or the need to transfer the call

YesIf you are having an employment hardship visit https://twc.texas.gov/news/unemployment-news

YesFollow us on social media and our website for critical updates

What are we doing?

YesCoronavirus relief offers such as waiving late fees on loan payments, deferring consumer loan payments for 60 days,  deferring mortgage loan payments for 90 days, free phone transactions, and more. Click here for details.

YesFollowing CDC guidelines of social distancing and limiting face-to-face contract inside our offices. https://www.cdc.gov/

YesWe are having employees work from home where possible

YesProviding additional support to our employees through paid time off and continuing to pay employees that need to be away

Branch Updates regarding Coronavirus (COVID-19)

3/18/2020

 

The safety of our members and employees is of the utmost importance to us.   Rest assured that we are closely monitoring the situation to ensure that we are following all federal and local government recommendations to do our part in slowing the spread of the Coronavirus. Due to the latest CDC guidance on social distancing, we have decided to limit face-to-face contact at branch locations as much as possible. While it is being reported that most individuals that test positive show little or no symptoms, the virus could be deadly to a higher risk group of older adults or people with serious chronic medical conditions. As your credit union, we are acting with an abundance of caution to limit possible exposure of the virus to this higher risk group. To ensure the safety of our members and staff, we will be taking the following precautions:

 

  • Effective immediately, all branches will be closed on Saturdays until further notice.
  • Effective March 18th, to ensure we are practicing social distancing, we will allow a maximum of 10 members in our branch location at a time (Maximum of 5 at Rayford).
  • Due to staffing limitations caused by the current pandemic situation, Missouri City will be closed effective March 23rd until further notice.
  • Conroe and Sugar Land:
    • - Effective March 18th all teller transactions will be conducted through the drive thru or the lobby ITM.
    • - The lobby will remain open for members that need to do quick service requests or that need to open their safe deposit box. 

 

The number one way to limit your exposure is to stay at home as much as possible. We have great digital options that can meet your needs. As always, we offer many ways of doing your banking without visiting a branch. Please take advantage of our digital services when possible.

 

A Note From the CEO

Dear Valued Members,

 

With the growing concern of the Coronavirus COVID-19, and the recent warning from the Centers for Disease Control (CDC) to expect a wider spread of the virus in the U.S., I want to take a moment to let our members know what Smart Financial is doing to respond to this public health situation. While the severity and longevity of the health threat is still unclear, the CDC has advised that all businesses and communities plan for further outbreaks.

 

Smart Financial will continue to monitor the situation to ensure plans are in place and protocols are followed to keep all members and employees safe and updated with the latest information. In the meantime, hand sanitizer will be available in branch locations, and employees have been advised to regularly sanitize high touch areas such as handsets, touch screens, ATM keypads, door handles and other equipment. Your health and safety remain top priorities at Smart Financial. 

 

As always, we offer many ways of doing your banking without visiting a physical branch. Please take advantage of our digital services when possible.

 

 

While Smart Financial continues to monitor the Coronavirus closely, members and employees are strongly encouraged to follow recommended hygiene measures to prevent the spread of colds, flu, and Coronavirus.  You are also urged to follow steps to prevent illness and monitor updates from the CDC website at  www.cdc.gov for the lasted information.  We will update information at www.smartcu.org/CValert if the situation changes or new details arise.

 

Thank you for being a valued member of Smart Financial.

 

Sincerely,

Signature

Larry Seidl

CEO