Debit Card Alert FAQs

Debit Card Alert Questions

• Will I automatically be turned on for the fraud alert service?
• Is email supported for fraud alerts?
• What is the pricing for fraud alerts?
• When the cardholder receives an Automated Voice Response message, what number is displayed on caller ID?
• When the cardholder receives an SMS/text message, what number is displayed?
• How does Smart Financial Credit Union determine if the cardholder receives an Automated Voice Response call or an SMS/text message?
• How often does Smart Financial Credit Union attempt to contact the cardholder if there is no reply to the first message?
• Are there costs to the cardholder for receiving SMS/text alerts?
• Are there costs to the cardholder for receiving Automated Voice Response alerts?
• Are there costs to the cardholder for responding to an alert?
• Can a cardholder opt out of receiving SMS/text fraud alerts?