Debit Card Alert FAQs
Debit Card Alert Questions
- Will I automatically be turned on for the fraud alert service?
- Is email supported for fraud alerts?
- What is the pricing for fraud alerts?
- When the cardholder receives an Automated Voice Response message, what number is displayed on caller ID?
- When the cardholder receives an SMS/text message, what number is displayed?
- How does Smart Financial Credit Union determine if the cardholder receives an Automated Voice Response call or an SMS/text message?
- How often does Smart Financial Credit Union attempt to contact the cardholder if there is no reply to the first message?
- Are there costs to the cardholder for receiving SMS/text alerts?
- Are there costs to the cardholder for receiving Automated Voice Response alerts?
- Are there costs to the cardholder for responding to an alert?
- Can a cardholder opt out of receiving SMS/text fraud alerts?