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To our Smart Financial family members,

We wanted to take a few moments of your time to discuss what we are all going through as a family right now. We know how hard the pandemic has been for everyone; then pile on the economic impact it has had on each of us, our families, and our friends. The virus, and its economic effects, have been incredibly difficult for everyone, but as we have said many times, we will get through all of this and be better because of it. However, this is not the reason we are reaching out today.

The purpose of this message is to address the very sad and upsetting situation this country is going through right now. It is horrendous to see anyone killed under any circumstances, but to see the video of how George Floyd was killed, is both heart-breaking and unfathomable. The outrage expressed by Americans across this country is entirely understandable. All of us have surely been moved in a good way by the peaceful protests showing human beings of all races, nationalities and walks-of-life gathering to raise up their voices in unison to call for change. That being said, the groups of people that have exploited Mr. Floyd’s death by using it as an excuse to destroy businesses, hurt innocent Americans and good police officers should be held accountable.

In our positions leading this wonderful credit union family, we want you to know that we have not been overlooking this situation. This has impacted each of us deeply, as it has our entire country, local communities, immediate families, friends, and neighbors. As a result of that impact, we have closed several of our lobbies as we want everyone to feel and be safe in this time of unrest. After our ATM in Sugar Land was vandalized this past weekend, it really hit home with the added concern our teams on the front lines must be feeling right now. It is a scary time for all of us, but we want each of you to know we are here for you, and for your families. We hope and pray you know that!

As we have heard numerous times throughout this long week, this country and our communities all need to join together now, regardless of race, religion, or beliefs. As you all know, our credit union family is very diverse; probably the most diverse company our team members have ever been associated with. We are blessed and honored to be a part of this team and we hope that you feel the same way. Right now, it is a great time for our team, and you as our extended family, to support each other even more, and to be very sensitive to each other’s situations, fears, and the reality of what is going on in our country.

As we mentioned earlier in this message, the coronavirus and economic impacts will improve over time and we will emerge better off because of the experience. However, the consequences of the killing of George Floyd, and others who lost their lives unjustly, will be with us forever. How we stand together now, as a community and as a nation, will have a lasting impact to change a broken system. We know that just one person can’t fix it; but together, we can support each other throughout it. We remain convinced that the Smart Financial family is a strong one, as are the ways in which we can make a difference in each other’s lives for years to come. We’re not just about assisting you with your financial needs; our goal is to show you that we are here for you and your families in all ways, especially during this difficult time.

Count your blessings and be there for each other!


Larry and Mike, your CEO and Chairman at Smart Financial