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CV Update
CV Update

Ways to Bank Outside the Lobby

For the ongoing safety of both members and employees, we encourage members to complete transactions outside of the branch lobbies whenever possible. You still have plenty of options when it comes to your banking! We created a chart showing the different ways you can receive service without a face to face interaction with a banker.

Please note that we have temporarily closed our lobbies at select branches. Please visit our CVAlerts page for a list of locations that require appointments. To contact Member Services, please call 713-850-1600 or email memberservices@smartcu.org.

Effective 6/3/20, to access safe deposit boxes, please call Member Services to make an appointment. For instant issue debit cards, please visit one of the following lobby locations: Westchase, 2920, Kingwood, Woodlands or Pearland, or call Member Services to make an appointment at other locations.

 
BANKING SERVICES Drive-Thru
Click for locations
Teller 2.0
Click for locations
ATM Member Services
(phone or e-mail)
Online Banking & Mobile App
Check Deposits SLOWER METHOD SLOWER METHOD SUGGESTED METHOD NOT OFFERED SUGGESTED METHOD
mobile app only1
Cash Deposits SLOWER METHOD SLOWER METHOD SUGGESTED METHOD NOT OFFERED NOT OFFERED
Cash Withdrawl SLOWER METHOD SLOWER METHOD SUGGESTED METHOD
$500 max
NOT OFFERED NOT OFFERED
Cashier's Checks & Money Orders NOT OFFERED SUGGESTED METHOD NOT OFFERED NOT OFFERED NOT OFFERED
Loan Payments SLOWER METHOD SLOWER METHOD NOT OFFERED SLOWER METHOD SUGGESTED METHOD
Check Cashing SUGGESTED METHOD SUGGESTED METHOD NOT OFFERED NOT OFFERED NOT OFFERED
Mail Debit Card NOT OFFERED NOT OFFERED NOT OFFERED SUGGESTED METHOD NOT OFFERED
Disputes NOT OFFERED NOT OFFERED NOT OFFERED SUGGESTED METHOD NOT OFFERED
Transfer Funds SLOWER METHOD SLOWER METHOD SUGGESTED METHOD SLOWER METHOD SUGGESTED METHOD
Wire Services NOT OFFERED NOT OFFERED NOT OFFERED SUGGESTED METHOD NOT OFFERED
Account Inquiries SLOWER METHOD NOT OFFERED SUGGESTED METHOD SLOWER METHOD SUGGESTED METHOD
Open Accounts NOT OFFERED NOT OFFERED NOT OFFERED EXISTING MEMBERS ONLY SUGGESTED METHOD
Close Accounts SUGGESTED METHOD SUGGESTED METHOD NOT OFFERED SLOWER METHOD NOT OFFERED
Apply for a Loan NOT OFFERED NOT OFFERED NOT OFFERED SLOWER METHOD SUGGESTED METHOD

1 WHO IS ELIGIBLE FOR MOBILE DEPOSIT? This service is available through our Mobile application. There are restrictions and qualifications in order to be eligible for this service. Your account must be open at least 60 days and maintain a positive balance. All checks deposit through the mobile app are not made available immediately.

 

Funds availability: Deposits made before 6 pm are generally available the next business day. Deposits made after these times will generally be available within two business days. In some cases, extended holds up to 7 business days will be placed on items.

 

HOW SHOULD I ENDORSE MY CHECK? All checks are to be endorsed “For Mobile deposit Only at Smart Financial Credit Union.” Failure to use this specific endorsement will cause the check to reject back to you.

 

WHAT CANNOT BE DEPOSITED? Prohibited transactions included but are not all inclusive: Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into • Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn • Checks payable jointly, unless deposited into an account in the name of all the payees • Checks drawn on a financial institution located outside the United States • Checks that are remotely created checks (as defined in Reg. CC) • Checks not payable in United States currency • Checks dated more than six (6) months prior to the date of deposit • Checks that are "VOID" after 90 days • Checks or items prohibited by the Smart Financial Credit Union's current procedures relating to the Service • Checks payable on sight or payable through Drafts (as defined in Reg. CC) • Checks with any endorsement on the back other than that specified in this Agreement • Checks that have previously been submitted through the Service or through a Mobile Deposit Service offered at any other financial institution, or otherwise previously converted to a substitute check, as defined by Reg. CC. • Currency, either United States Currency or any other foreign currency, is not acceptable as a scan item. • Copies of any check. • Substitute checks. • BUSINESS ACCOUNTS ARE NOT ELIGIBLE FOR MOBILE DEPOSIT.